Effective Date: July 27, 2025
Who Are We?
Syratech Solutions is a Canadian company offering bilingual (French/English) IT support and web development services. We are committed to protecting your personal information and respecting your privacy. This Privacy Statement explains how we collect, use, store, and safeguard your personal data.
What Does This Privacy Statement Cover?
This statement applies to any personal data we collect when you:
- Visit our website or professional pages;
- Contact us by phone, email, or other communication channels;
- Use our services (technical support, web development, consulting);
- Participate in our webinars, events, or promotional activities;
- Receive documents from us (quotes, invoices, newsletters, guides).
What Personal Data Do We Collect?
Depending on your relationship with Syratech Solutions, we may collect the following information:
- Full name, job title, and company (if applicable);
- Email address, phone number;
- IP address, browser type, operating system;
- Business contact and communication history;
- Service preferences and feedback.
We do not collect any sensitive personal data unless you provide it voluntarily and with consent.
Why Do We Process Your Data?
We process your personal data for the following purposes:
- To deliver our services (support, development, consultation);
- To respond to your inquiries or requests;
- To send important updates or service-related communications;
- To issue quotes, manage billing, and process payments;
- To improve our customer service and technical offerings;
- To comply with legal obligations (e.g., record-keeping, cybersecurity).
Legal Basis for Processing
We process your data based on:
- Your consent;
- The performance of a contract or steps taken prior to entering a contract;
- Our legitimate interests, such as service improvement or platform security;
- Compliance with legal obligations.
How Long Do We Retain Your Data?
We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law. After the retention period, your data will be securely deleted.
Your Rights
You have the right to:
- Access your personal data;
- Request correction of inaccurate information;
- Request deletion of your data;
- Object to marketing communications;
- Request data portability or restriction of processing.
To exercise your rights, please contact us at:
📧 privacy@syratechsolutions.ca
Do We Share Your Information?
Syratech Solutions does not sell or rent your personal information. We may share your data only with:
- Trusted service providers (e.g., hosting, invoicing, technical tools);
- Government or legal authorities when required by law.
All third parties with whom we share data are contractually bound to protect your information and use it only for the intended purpose.
Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. We follow industry best practices and update our systems regularly.
Children’s Privacy
Our services are not directed to individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will delete it.
Updates to This Privacy Statement
We may update this Privacy Statement from time to time. If we make significant changes, we will notify you via our website or by email. We encourage you to review this page periodically.
